Smooth, well performed move
Alexandra
Submitted this review about
Direct Van Lines
Review made Live: 11/26/2012 4:27:00 PM
I was very nervous at the beginning, I'm a student that moved from my quiet home town in Nebraska for a big city in California and I was an emotional wreck. When I started browsing for a quote I had no idea how this works and I kept reading horrible reviews online, and I got billions of phone calls from a lot of companies. Not to mention my inbox was flooded with e-mails and voicemails, it was a huge mess. I almost regretted having to move.
When I started returning calls to the companies I came across Victoria from Direct Van Lines. She was very sweet and patient, took down all details and was very honest and straightforward with me. She also shared personal stories with me since I am of Latin origins and she is too, so we bonded pretty quickly and it made everything easier, I felt like I was talking to a friend and not just a sales rep.
On the day of the move the guys showed up exactly when they told me they would, there were no surprises as we were very specific and accurate in the pricing process. They loaded everything onto the truck quickly and professionally. I stressed the fact I needed everything delivered on a specific date since I was moving into a completely empty apartment and if they failed to deliver I'd be sleeping on the floor - they did not fail. I slept in my bed on the same day I arrived, and I am still wondering why I was so stressed in the first place.
My moving experience was perfect, from the first moment I talked to Victoria until the moment I said goodbye to the movers exiting my apartment after they had patiently placed everything where I told them, and they didn't even complain. I have nothing bad to say, I called customer service once to make sure they know how grateful I am for the move going so smoothly. All the American horror stories you read online are nowhere near the experience I had - I had a wonderful time using this company and will definitely use it again in the future and recommend it to my friends and family!
