MOST DISHONEST COMPANY EVER!!
Anita
Submitted this review about
Cross state moving LLC
Review made Live: 7/24/2012 2:57:00 PM
This company provided the WORST service I have ever experienced starting from day one. I was given an estimate for my move and although I had fewer items than what I had listed on my inventory list, the cost was $1100 more. Then although the quote stated that "packing materials such as tape and pads were included", I ended up getting charged $90 extra for 6 rolls of tape! After that, the service got worse. I was given no notification of when my items would be delivered and everytime I called to talk to someone in charge, that person was "on the phone". Not only did I never get an answer as to when my items would be delivered, but no one called me back ever. Then one day I get a call saying that the movers were coming to deliver my items the following morning and if I was not there to accept the delivery, he would leave them on the front lawn AND I would be charged a $1500 penalty. I checked with the Department of Transportation and what they were saying was against the law. Lastly, my items were delivered 1 MONTH after I moved and 40% of the items were damaged or missing. The items they did deliver was wet and muddy (especially the mattresses) and the boxes had ants crawling out of them. I already spent 1 month living out of a suitcase and had to deal with this company, but I would like to warn others to not do business with them to prevent them the stress. The people at this establishment were rude and when you asked them their name so that you can get some kind of information, I was told that their name was none of my business. It is inappropriate that businesses should be allowed to operate like this. Save yourself A LOT of time and stress and avoid this company!!
