DONT HIRE THIS COMPANY!!
Wanda
Submitted this review about
Cross Country Movers
Review made Live: 7/29/2014 3:38:00 PM
This is the most unprofessional company I have ever had the displeasure of working with. They had good reviews online, so I used them to move my household from North Carolina to Kentucky summer 2014. I used their help to fill out an online inventory to obtain a quote. They estimated my cubic feet and weight and provided a quote. I had other quotes from moving companies including a couple who came to my home for the inventory. Cross Country Movers' quote for cubic feet, weight, and price was competitive with all the others. I chose them because they had good online reviews. WORST mistake I've made all year. I provided a pickup date and a delivery date online, but their customer service department called me and I confirmed it then as well. I paid my deposit over the phone. I did not hear from the company again until the night before the pickup. I received a call at 6pm informing me that they needed to pick up my furniture a day early and they would be there between 8 and 10 the following day. I did not appreciate the short notice, but I made it work.
The All USA Movers arrived at 10 in an Enterprise truck. I assumed Cross Country Movers hired some contractors. The driver did a walk through the house with me. He repeatedly told me that whoever assisted me online did not know what they were doing, because their estimate was way off. When I told him that their weight estimate matched every other company, he told me that they don't go by weight, they use cubic feet, and even though the weight might be in the ballpark, the space was not. I should have asked them to leave, but I was on a deadline. After they loaded 75% of my items, the driver then told me that the truck was full. If I wanted him to take the rest of my stuff it would cost me an additional $1500. I felt I was in a no win position, so I paid in full. The actual cost was 50% more than the original quote! After the rest of my items miraculously fit on the already full truck, the driver then asked me for a tip. He wanted cash, or a check written to cash so that the company wouldn't get the money. The driver did confirm my delivery window and said in his opinion; it should be easy, because it was on a regular route. He was wrong.
My delivery window came and went. I took a week off work to settle in and unpack, but have been in my new place for 3 weeks without belongings. I have called the company several times and never get to speak to a human being. The person I am trying to reach is “on another call and will return your call.” No, they never do. I received a call from the company one evening and was told my stuff would be delivered the next morning. I explained the delivery was out of window and I was out of state. They said I had three options: meet the truck for delivery, have my stuff stored and rent a UHaul at my expense to move it, or they would store it and deliver it later for an additional $1200. I called a friend to meet the truck.
The driver told me friend that they would not unload my stuff because there were stairs in my new home! My contract says one flight of stairs is included, additional stairs would be $75. The driver said, they would unload my stuff in front of my house unless I paid $225 CASH! I argued the contract said $75, and he could not explain why he wanted $225. I called the company, but continued to get VM. After leaving a nasty message (unlike me), I did reach someone. They could not explain why the driver wanted $225, but suggested I pay it or he would leave my stuff in front of my house. I said I would pay the $75, but only by credit card, and only to the billing department, not to the driver personally. I got the number for the billing department, but once again, never got to speak to a human. I finally gave up and paid the cash. Now it is my mission to make sure NO ONE gets taken by this company ever again!
