Worst Move Ever - Cross Country - All USA Van Line
jf
Submitted this review about
Cross Country Movers
Review made Live: 7/14/2014 4:36:00 PM
WORST COMPANY EVER! I researched the Internet for reputable companies, and Cross Country Movers had a stellar reputation. So I chose them, not knowing what I know now, to transport my goods from Maryland to Florida. I worked with "Wesley," a very friendly person who offered me numerous discounts to sign with his company. I was fooled. They are really All USA Van Lines, the worst company ever! I did sign with them as Cross Country Movers. I provided a list of my furniture and boxes, and got an estimate of approximately $1600. I paid them a deposit, and everything seemed to be good. On the moving day, "David" from All USA Van Lines showed up with a tiny truck and two guys. I was very apprehensive. This was not the company I had contracted, but Cross Country assured me this was their subsidiary company. The minute David, a native of Israel (not the US), walked into my home, he said my move was going to cost $390 more. I could not understand how he came to this extra figure because he had been in my house for less than a minute. He claimed that it would cost extra to wrap my two mirrors and that my king-size bed, which was listed on my estimate, had a headboard and footboard. Of course, it did. That's the bed. So I called Cross Country and got the run-around with the dispatcher. "Wesley" was on vacation. I was told, in no uncertain terms, that I had to pay the extra amount, or the truck would leave without picking up my goods. I had less than a week to get to my new job in Florida, and felt like I was being held hostage. I agreed to pay the extra, and then they loaded the truck up. Towards the end of loading the truck up, David told me that he and his workers expected a 15% tip, and that they expected that I would pay them before they departed for Florida. I didn't have the tip money. I just had to pay an additional $390, so I didn't have money to give them a tip. David told me to go to the bank and withdraw it. I left them, and went to the bank. But it took me a while, and by the time I returned, they were gone. I had to get moving to Florida, so I left within a couple of days. I arrived on Thursday, and they were scheduled to deliver my goods on Friday. I had to start work at a new job on Monday. They never called me, and I waited Friday, Saturday and Sunday for them to deliver my goods. No one took my call at Cross Country Movers or All USA Van Lines. Late Sunday afternoon, in a panic, I went to Sears and bought myself a $150 suit, so I had something to wear on my first day at work. All of my clothes - and furniture - were on the truck. I also had to buy towel, washcloth and soap. I reported to my first day of work wearing a cheap suit. All of my expensive suits were still on the truck. A month later, after sleeping on the floor for 30 days, I finally got my stuff. Some of it missing. Most of it damaged. I have filed a complaint but alas now I'm getting a run-around now. Don't book with them! You'll be sorry.
