If you are perfectly sure you worked for your property. Do not call this guys into your home. They are rude and dishonest. They send some crooked dude called Michael into your home and he gives you a quote. He will tell you thousands of lies just to get your business. Do not trust him. he will tell you that many more unbelievable things, just ignore him.
They had my wife crying for days. Do not give your business to this people. they do not even deserve to be called a vanline. They will jamm all your household together with other peoples stuff and rip you off. They will not release your property until you pay them. They are ruthless and dangerous! Do not do it!