Jill and Sophie; thank you both for all your help during this very upsetting time in my life. Yourfriendship and concern made this difficult transition more bearable for me. Your kindness and customer service level went beyond anything that would be given at other companies. Your excellent and beyond the norm of customer service won you the contract. Again, my thanks and sincerest apologies for all the interruptions during this move. Your kindness and service levels certainly excel. Thanks a million! Best Regards.