set up a move for 4-7 on a Thursday. They tried calling at 1 to say they would be there in about 7 minutes and I had to inform them that I was at work and had arranged my day to be home 30 minutes to their arrival of 4. They then told me since I Couldn't meet at 1 then they would be late. They showed up at 6:40pm when I was told it would be 5:30. Then it took them so long with all the breaks and chats that it took 3 hours to unload my apartment. The drivers suggested since they knew they wouldn't make it in time for the storage and they didn't wanna chance the storage code for late exit would work and that they would just take all items to the office on the truck and bring back first thing in the morning. They went over the contract and the rates and NEVER ONCE did he mention a storage fee. If I knew there was to be a fee, I would've moved it all that night. I allowed them to take items with being told they would be back at 8am. They didn't show to the unit until 10:30 and after unloading half the truck they stopped and said they wouldn't continue till I paid over $535 which included a storage fee that I was never told about. After fight back and forth with the management and they saying that there know I am frustrated but there was nothing more that they would do for me. They were paid $495 when it should have only been $345.00. they kept trying to tell me it stated in the contract that there was a storage fee and its not their fault that the driver didn't tell me. I will NEVER AGAIN use this company.
