Colonial Van Lines Lies
Heidi Klynsma
Submitted this review about
Colonial Van Lines
Review made Live: 4/9/2015 12:48:00 AM
A bunch of deceitful people working for this company. My husband and I just recently got married and were moving cross country from SC to CA. We initially were going to go with a Pod, however, their sales (liars) associates got our number somehow and told us they could do it for cheaper as well as provide movers for free. They also lied and told us Pods loads and unloads the containers at a 45 degree angle (Which is NOT true at all).
So sounds like a great idea right? WRONG! Their supposedly "knowledgeable" representatives had us walk through our entire apartment and garage (twice!) pointing out every little thing we owned as well as assured us they were over estimating the weight. After the second call they up'ed the price even more and forced us to put down more money for the deposit "just in case".
Well, finally the day of the move comes and their outsourced driver, could neither fit his truck in our apartment complex, which Colonial said would be no issue, and were going to charge us $700 to get a smaller truck to move our things in and out. Secondly, the driver told us because the people before us were scammed (yes he even admitted Colonial are crooks). The people before us were quoted under the actual weight and doubled their order. Because they doubled their order, they could no longer fit all our things in the same truck. Colonial stated that we would have to pay for our own storage for our remaining items, that the truck could not load, and it could take anywhere between 2-4 weeks!
Well naturally that was unacceptable and because they could no longer hold up their end of the deal by providing us services that day (since we were forced to move out of our apartment THAT NIGHT!), we assumed that Colonial would give us back our deposit. NOPE! After speaking with over 5 different reps, none of them had any sympathy for us or even seemed to care that they did not hold up their end of the contract and refused to give us our money back since the driver came (Even though he did NOTHING!). Finally, without coming to an agreement the day of the move, we were promised another call back that night to discuss things further, however, they did not call us until the day after 5pm. Let me remind you that we could no longer stay in our apartment and had already arranged travel plans across country the day of our supposed move.
We understand Colonial wanting money for a driver coming out (even though once again he did absolutely nothing, but $1600 is a little ridiculous. Colonial Van Lines still refuses to give us back our deposit, however. Not a single cent! Needless to say we went with Pods instead. They are much easier and straightforward than these crooks!
Whatever you do, do NOT go with Colonial Van Lines.
