A fuster cluck of incompetence
Mark Dobil
Submitted this review about
Classic Moving Services
Review made Live: 6/18/2015 1:55:00 PM
Let me begin by saying that if I need to move in the future I would rather carry each piece of furniture cross country then deal with these people again. They were very unorganized, they said they would call me a week out from my move and never did. What followed was three days of emails saying that I needed to contact them ASAP and when I did I kept getting "Oh we'll put your name right on their desk" or " So and so is on the other line and will contact you later today". From there admittedly I should have been weary but I try and give people the benefit of the doubt. Then by the fourth day I finally received the call which amounted to a 2 min conversation that did not change anything from what I told them when I first placed the order. Then on the day of the pick up while I am already starting my new job in Ohio, I get a litany of phone calls saying they won't take my stuff until they have their money and it won't be picked up until 6-8hrs after they said they would be there. While this is an understandable request, they already had my information, why couldn't they just charge me like they had for the deposit? And now we come to the current stage of the story, I have revived little to no communication on their end as to when I can get my stuff. I had to write them a check and deposit it into some bank account which was incredibly shady. Then out of pure frustration, I followed the address that was posted on the invoice I was given to see if I could talk to someone in person. When I got there, the receptionist told me that hardly anyone uses that office and it is more or less for show. As I am writing now I still have not received my things, and have been lead through so many hoops and so many different sites just to set up a delivery time frame. This company is nothing but an incompetent human centipede with heads firmly up asses. The customer service is about as useful as a wet-nap in hell. As soon as I finally get my stuff I plan on filing something with the better business borough. These people are the worst and should be run out of business.
