Great moving communication
Victor Sanchez
Submitted this review about
Charter Van Lines
Review made Live: 8/18/2019 2:24:59 AM
A good customer care service can really make or break a company. I have hired several moving companies before and while they did have capable movers, their customer services were terrible. I think the theory is that if the movers do a good job, why do you even need customer services? In reality, when you have to entrust strangers with your valuables, a good customer care service really helps. I think Charter van lines has an amazing customer service. I hired them for my move last month. The woman on the phone was very experienced. She explained to me about all their packages, took time listening to my requirements and then called me back with a brilliant quote. They confirmed the arrival time for the movers through emails. The movers were very efficient, but most companies have them.
