Lack of communication and knowledge
Jennifer
Submitted this review about
CLS Moving and Storage
Review made Live: 9/9/2013 10:53:00 AM
To start, i quoted around 10 moving companies for my corporate move. I decided to go with CLS because they are 'local, and a small business we should support'. Their quote was good - and the sales rep (Sam) was very nice, plus he GUARENTEED delivery on my requested date for that weekend because 'I would only share the truck with one other person, and she too was moving from Atlanta to Missouri;. I gave a VERY detailed and accurate count of everything i had to Sam. They did not request to schedule an onsite visit to look at my things. The quote came out to be around $1800. The pack out team showed up on time, and they were very nice. I thought all was well. They packed my things up on Monday evening. When they were about to leave they told me 'my items were a lot bigger than the standard sizes of these items'. They probably could have said that about 1 thing on the truck (my dresser, which is a chester - but that wasnt an option for him to select on his pre-populated form). My price went from $1800 to over $3000 when the pack out crew was ready to leave. They got me because they packed all my things, then decided they would charge me almost double. And then i had to sign paperwork that would only allow me to insure my property for $0.60 per pound on an item!! Moving along, there was nothing i could do.they already packed the truck - and it was nearing 11pm (after it took them about 5 hours to pack my 1 bedroom apartment). I waited the following weekend in missouri for my things - when i was GUARENTEED delivery. Saturday and Sunday came and went and i still had no furniture. The driver apologized - and said he would be there 'whenever i wanted him to be there' '4pm' i told him. 6:30 rolls around and he finally showed up. I had several items that were damaged. My $800 chester that they packed, one half of the wooden legs was completely missing, broken of. and i'm only going to get $42 for this. Several other items were damaged that i am getting about $5 for. I am completely dissatisfied. I filled out the claims request about 10 days ago and still have yet to hear from someone. I would not recommend this company, especially if you have valuable property. Definitely schedule a walk through so they can see your things and you get a fair and accurate quote up front. Would not recomend this to anyone.
