Worst Experience Every
Tiesha
Submitted this review about
CLS Moving and Storage
Review made Live: 3/31/2014 3:32:00 PM
Summary: No one answers the phone after they have your payment, they make multiple promises and not one was kept or even remotely close to being kept. They will try to charge you more money for their mistakes and they take no responsibility for their lack of professionalism. Our delivery was 16 days late!!
If there was an option to give 0 stars I would have chosen that one. I guess the one star would have to go to Sam in sales because he was very nice and personable and at the time of the quote, this was the cheaptest option. But that ended at the quote... My husband and I were moving from Tennessee to South Dakota for his job. The day before pickup we were told that the movers would be there between 10-2. That quickly changed to 12-4. The movers did not show up until 5:15pm. If we didn't have an 8 hour drive ahead of us that night it would not have been such a big deal...but this is just the first of the broken "promises" that they made. The movers were actually very good, we had everything boxed up and ready to go but they triple taped and double wrapped everything with blankets...again very good, but by the time they were done it was 7:45pm. Then the second broken promise...we had to pay almost double what our original estimate was. We didn't need our stuff delivered until 1 week later so 2 days before our delivery was supposed to get to South Dakota we called to check on the status. No one answered so a message was left. The next morning our call was returned stating that our stuff had not left Atlanta yet and it would be with that Sunday or Monday which was 4-5 days late. The driver was supposed to call us the day before he arrived. We arrived at our new place in South Dakota saturday night hoping we would hear an update on the movers...Nothing. Monday we called...no answer, message left. Tuesday we called...no answer, message left. My husband missed 2 days of work at his new job because we didn't have any of our things including his clothes and important papers so we had to buy multiple items so we could at least stay in our place and not have to stay in a hotel. I finally got ahold of Michael who is the supervisor and basically was told that our stuff would not be leaving the warehouse until that Friday or Sat. When I became upset and explained that we have had to spend most of our money on stuff that we already had in that truck just so we can manage and actually live our lives until the truck comes he offered 200 dollars off. I told him thank you but that was not enough given we had spent about 700 on things that we needed. He then became very upset and almost yelling at me, not being empathetic at all. All he really had to say was that legally they had 21 days to get us our stuff....regardless of their "promises". Finally the next week our stuff arrived, 16 days late...the driver stated that he could not go down a gravel road and did not know that our house was down a gravel road. I told CLS moving when the address was given and I also told that driver when he had called me the day before to confirm the address. After going back and forth with the driver and CLS moving on the phone about who is going to pay for a UHAUL to get our things from the highway to the house, we settled on us paying an extra 200 dollars even though everyone was told about this situation. At that point we just wanted our stuff. Well by that time it was already 5pm...3 hours of going back and forth on the phone for something that was not our fault...and the driver told us he had to wait until the morning to deliver...1 more night on an air mattress. Only a couple very cheap items were broken and the movers did a great job getting everything into the house. I can't begin to explain how happy we are to have this experience behind us. Please beware of this company!
