Boerman - Honest and Ethical movers
Neil
Submitted this review about
Boerman Moving and Storage
Review made Live: 6/20/2013 11:50:00 AM
Our family was making a local move in the Chicago area and we proceeded to get quotes from several movers. After determining that we would only use movers that have employees as movers and they would be leaving the items on the truck/trailer versus unloading for a few days then then reloading we ultimately chose Boerman. We chose Boerman because I got a positive feeling that Mike (one of the owner's/owners son's) was honest and would do whatever necessary to ensure we are satisfied customers (there was also no hidden fees such as pad charge or tape or shrink wrap charge). All movers we quoted provide an estimate on time to load/unload the items but ultimately we are charged the hourly rate that the actual move takes. Mike's estimate for the hours of labor to move the items was the highest...almost twice as long as one of the other movers we quoted. I found this to be a good thing as he was not trying to tease us with a low bid only for the actual work to take substantially longer and thus cost much more. On the day of the move the three man crew worked nonstop and got the truck loaded in amazing time and less time then estimated--they never took a break except to drink some water for probably less than a minute total time. We loaded on a Thursday and we were expecting to unload on a Saturday however a problem at closing delayed our close until Monday morning. This is where the test of the ethics and morals of Boerman come into test as they now have our items on their truck for additional days which they did not plan and not necessarily have in their truck's schedule. I called Mike at 6:30 on Friday evening after we received confirmation that we would not be closing on our new house and he not only promptly called me back but he also said that they didn't have any other moves scheduled for that trailer and my items could remain on the truck/trailer with no problem. After a terrible closing experience I could almost not believe this. Ultimately they delivered the items the following Tuesday and they didn't even charge me any additional storage fees for the extra three nights the items were on the truck/trailer. I know that they could have easily not been as honest and ethical and charged me to unload and reload the trailer as my move was not scheduled for the length of period which it took but they did not so this is why they get my vote and recommendation. I would use Boerman Moving and Storage again in the future.
