Never completed the move
Kai
Submitted this review about
Blue sky Van Lines
Review made Live: 7/13/2017 9:43:12 AM
I am beyond livid. I was told there was a 48 hour window of July 12th or 13th for my pickup. I waited until 7:50pm EDT on July 12th and no one had called to schedule for the pickup on the 13th. I spoke with a customer service agent who informed me that there would not be a pickup in the 13th and I could get a refund and find another company to move me or simply wait until the next day to see if they could maybe find some availability. After I explained to her that was not good enough she hung upon me. So now my son is stuck I. Lynchburg VA and no way to get moved to AL. Someone should have contacted me prior to my call to let me know there was an issue. I cannot believe that it is good business practice to leave a customer in a situation such as this without even reaching out the them to inform them. Then to be hung up on when I was not being belligerent of inappropriate in Any way shows me that my business is not valued. I understand that in the big scale of thing my move is small, but I am still a paying customer. I will be contacting the BBB as well as every site where I can leave a review to let people know how Customers are treated.
