We had an awful moving experience with Best Price Moving & Storage. They're very communicative during the up front process (courting you to choose them). When moving day came (and they had received all the monetary deposits), communication ceased.
Delivery at our new address: 4 hours late. Driver called and said that he and his team slept in. Funny thing is, he called just before 8am, the scheduled time. Said they'd be a little late. Didn't arrive until noon. He said their hotel was 20 minutes away. By the look and smell of them, they didn't take those 4 long hours to shower and prepare for the day. And the "team"; ....it was the driver and one other gentleman. Very short-staffed for such a large move. We ended having to help them unpack and move many items.
Once they finally arrived and began unpacking, they noticed that the truck was ill-packed; most noticeably, our TV (that was packed in it's original packaging) was strapped sideways to the load.
We had an unbelievable amount of damage. Entire boxes of glassware/china were demolished.
The delivery driver asked us, "did you tip the packing team?" thinking that we mustn't have because so many items were broken. Unbelievable. And yes, we did tip the packers.
Calls and emails to their office team went unanswered. They deferred all responsibility. Absolutely awful experience.
Out of all the damage, we're receiving $120. Slap in the face. Never again.
