Very simply, I was impressed with this whole moving experience. The truck driver arrived to pick up my furniture from storage and was dismayed to find he couldn't get his truck into the area. As I was already out of the state he called me, obviously distressed because it required an additional shuttle and more expense--this I approved without question. The driver Mario apparently gets bonuses based on customer satisfaction so they have more incentive to be attentive to customer needs. This man called me twice along the route to let me know anticipated delivery dates, arrived on time, unloaded in record time, and did not damage anything I transported. That on a Wisconsin to Florida move. Considering he had to move my furniture three times--once from storage to shuttle, once from shuttle to truck, and once from truck to new home, I was amazed there was no damage. My driver was wonderful, the company responsive and the cost slightly less than larger carriers like Bekins, Allied, and Mayflower, since they are an independent carrier. All in all the move was a success. Thanks.
