HORRIBLE EXPERIENCE WITH BR MOVERS
Ashley
Submitted this review about
BR Movers
Review made Live: 8/17/2010 10:08:00 AM
BR Movers made my cross country moves one of the most stressful times in my life. Never have I felt so taken advantage of by a company. I understand that I am given an estimate, and I did think that I would end up paying more than what the woman at BR movers estimated, but never did I think they would charge me an additional $700.00. On top of the additional increase in price, I was forced to leave items of furniture or else the price would have been $2,500.00. When I spoke with Juila about the possiblilty of adding additonal items she told me not to worry, that it wasn't necessary to add over the phone and that I would be taken care of once the movers arrived. And boy, was I "taken" care of.
The movers were and hour and half late, rude and knew that they were able to take advantage of me and my mother because they knew we needed their services. This move could not have been any easier for BR movers. We packed the boxes, had them and many items in one room and even got up early to reserve space on the street for the truck. This guy who waltzed into my home had no systimatic way of coming up with a new estimate, he threw out a number and it was like being a flee market haggeling with him for my belongings. Furthermore, in trying to help the movers we had loaded our truck full of mirrors and hanging pictures, a mini fridge etc to try and help them. However, when we brought up the point that we had taken some of the items on the original contract and packed them in our own car so could they please take additional items like a rug..they refused. He also started throwing out additional costs to "pack things" like my furniture. Which I understand, it needed to be wrapped to protect them as well...but it was $90.00 for tape! Outrageous! They were only a slightly bit more pleasant after we told them we would be paying them in cash. After a tearful and stressful afternoon, I left my DC house without 2 couches, an end table, coffee table, rug, dining room set, and patio set.
BR movers assured me serveral times that they would give me 48Hrs notice before my items would arrive at my new location in Chicago. Wrong again! I was given less than 12 hours notice. So what I thought would be at least a 2 days heads up ending up being a little less than half a day. The shock doesn't end there. When my mother and I finally arrived in Chicago the next day, the driver of the moving truck called to say he was an hour behind us at around 5:30pm. Two hours later, at 7:30pm the truck arrived and ONE 60+ year old man gets out and he proceeded to unload the truck himself. My boxes were destroyed. Boxes that had been labled "This Side Up" were turned over, boxes were crushed and smashed. It took the man 3 hours to unload all my belonging. It was horrible how they had treated my things. I lost several plates, wine glasses, picture frames, and an irriplaceable items from traveling abroad.
If you want an unreliable company that treats your business like a joke, runins your things, and will help your stress level go through the roof then I suggest you pick BR movers. I am so dissapointed that there are businesses out there like this one, that think it is acceptable to take advantage of its customers. I don't understand how anyone associated with this aweful business sleeps at night. Pay attention to the Better Business Bureau ratings, this company has a D- for a reason. They were absolutly horrible to work with. They sucked me in by acting nice and helpful and then did a full bait in switch, including making me sign a whole new contract on the day of my move. They are an appalling company. DO NOT GIVE THEM YOUR BUSINESS, YOU WILL REGRET IT IF YOU DO!
