Horrible Experience
Pat Martin
Submitted this review about
BR Movers
Review made Live: 5/27/2014 4:54:00 PM
After reading the reviews on line, I decided to go with BR Movers to move from PA to GA. What a horrible decision that was. The drivers were 2 hours late which was a problem seeing that I had to be out of the townhouse that day and was unable to get another truck. When Nicole quoted me the price but was given another price after they had loaded my furnitures on their truck. I was so upset because the price was double what I was originally given. I told the driver if I had known it was going to cost that much, I would have rented a UHAUL and moved myself because I don't have $3300. The other issues I had was: broken items and a missing dolly. I did my due deligence and made sure that every box that had fragile items in it was clearly marked with big red FRAGILE on it. Not to mention, when my belongings were loaded on the truck, every box was intact, not one was broken or damaged. Yet when I received my belongings, several boxes came crushed and opened. In all the activities about moving, I gave the driver a hand dolly who told me that he had put it on the invoice and I didn't check to ensure that it was placed on the invoice. So as a result, they're claiming I never gave it to them, but my teenager was there when I did. I tried to resolve this issue with the company and Mr. Biton the Operations Manager who sent me a letter stating that since I packed my belongings myself, BR Movers is not liable for damages. Can you believe that? They are not liable because all claimed boxes are marked as "P.B.O" - pack by owner. The only thing they can tell me is that they are sorry. By bringing my belongings to me in broken boxes does not signify supreme customer service. Regardless of whether or not I packed my boxes, care should be given that the boxes are not crushed or damaged. Also, I should be compensated and wants to be paid for my broken items. Enclosed are photos, letter from BR Movers.
