BR = Nightmare
akbar sharfi
Submitted this review about
BR Movers
Review made Live: 7/21/2009 5:00:00 PM
SAVE YOURSELF A LOT OF ANGER & FRUSTRATION – AVOID BR MOVERS.
Quite simply, BR Movers was the WORST customer service experience I’ve ever had. Literally it seemed as if they were pro-actively trying to cause frustration, anger, and exasperation at every turn.
BR employs very courteous and attentive sales women, who serve as the point of contact until the customer signs up. Unfortunately, every step of the actual move was a nightmare. Great job in sales, horrible job in execution.
-Pick up for furniture: BR arrived later than agreed upon and the personnel were rude & not careful with my items.
-Care of my items: BR damaged 1 piece of furniture & lost 2 boxes. When I raised this, they were patently unhelpful and uncooperative (indeed, their attitude is that I was somehow to blame for their losing & damaging items that were in their possession).
-Delivery: BR would NOT commit to a delivery date and provided a 1 week window saying the delivery would happen sometime that week. They provided NO updates or estimates to help me plan for the delivery. I had to constantly call BR several times a day to know when the delivery would arrive.
-Abysmal customer service: when I called to discuss the above issues, BR personnel were beyond rude & apathetic. They yelled at me repeatedly for inquiring about a delivery date or for checking to see if they found the boxes they had lost. They were unresponsive and often the phone would go un-answered. When it was answered, BR customer service personnel were often belligerent and always unhelpful.
The entire attitude & experience is “lets get this customer to sign up – as soon as he or she signs up, we get a big deposit so it really doesn’t matter how crappy our service is. We have their money and their stuff so they cannot do anything”.
SAVE YOURSELF A LOT OF ANGER & FRUSTRATION – AVOID BR MOVERS.
