Extortionists!
Dana Houghtalen
Submitted this review about
BLUE LINE VAN LINES
Review made Live: 11/13/2014 12:53:00 AM
I first contacted this company when looking for long distance moving companies back in July. They gave me the best quote. I made a deposit and scheduled a date for them to come pick up my things. They told me 1/2 was due upon pick up and the rest on delivery. Movers arrived on 7/28/14, barely spoke English, communication was difficult. I understand the items I told them I had took up more space than anticipated, & I'd have to buy boxes for things I didn't think needed boxing, I didn't expect to pay over $700 extra in extra fees, since I even left some large furniture items behind to try to compensate for the extra weight/room. I feel I was grossly under quoted on the phone, since I was assured that if I was a little over the estimate that it shouldn't be a big issue. Since I didn't have an exact address for them yet, but knew the town I'd be residing in, they told me they'd start to drive my things to Kent, WA since I'd be giving my exact address for them soon. They said it could take up to 21 business days. Upon securing my apartment in Kent, I called several times and left voice mail messages with my new address information. So after about 5 weeks passed, I contacted the company (after trying many times to get a live person) and asked where my things were. They said they didn't receive my address, that I'd have to fill out a long distance moving form which they emailed to me. It wasn't a PDF file, I couldn't email it back, so I printed it out and mailed it. After several more weeks without my things, I called again and was told since I have a high bill I'd have to make a payment before they'd deliver my things, but would now have to pay a lot more in storage fees. So I paid. It was supposed to be delivered today since I made yet another wire transfer to their account and had the rest of the outrageous balance in cash, but was told my wire transfer hadn't gone through yet. Now they want $650 more for holding up the delivery. And I have no idea what kind of condition my stuff is in, or if anything is missing. This feels like extortion.
