Horrible and Expensive
Allyson
Submitted this review about
Atlas
Review made Live: 5/12/2021 11:01:58 AM
I definitely feel like I was scammed with this company. The customer service in the beginning is awesome and they make you feel great about the whole process. But once they pick up your stuff you get zero customer service unless you call repeatedly and send multiple emails. My initial quote was for $6500 for a 1 bedroom apartment that they pack. Average price from my research. Then the day of the move they claimed that they didn’t know they wanted me to pack my stuff - even though they “luckily” had me reserve the loading dock at my apartment for 6 hours. Plenty of time for a pack and load, excessive if you thought I would pack myself. Of course this would cost me more money. Next was the delivery window. It’s a 3 week window. I told them that I would start my new job at the end of the delivery window and what my options were if I had started my job when my stuff would arrive. Basically I’m out of luck because they do not work with you at all for delivery. They simply charge you over $2500 for storage and overtime fees for a weekend delivery. I was not informed of this up front. So now I’m looking at over $13,000. Double the initial estimate. On top of that I’ve received zero customer service. Do not use this company unless you want a horrible experience and enjoy paying double the initial estimate.
