Technically speaking, these moving men focus largely on the planning side and spend comparatively lesser time on the executing the plan! And that's the right strategy I guess. Once you know which way your ship has to sail, the sailing itself becomes an effortless job. I also have a lot of appreciation for their online customer support service and I feel that they doing are quite a nice job. Love the way their customer services reps respond to the queries since it makes life easier for the customers. On the whole, it is never a tough task to communicate and work with them!