Let down very badly
Jay K.
Submitted this review about
Ash Moving Corp
Review made Live: 7/9/2014 10:10:00 PM
Save yourself the trouble. Ash was very sweet on the phone, and reassuring when things were going wrong, but eventually we were let down very badly.
At first, our truck didn't show up. Ash was contacted and at once found a 2nd truck for us. The 2nd truck didn't show up either. We called frantically for 3 days, receiving no communication from their end, other than "you are the next person on the list". Thank Heavens we did not have a flight to catch, otherwise this would be a lawsuit waiting to happen.
In addition, we were promised a poundage-only price, but were charged a "visual" square-footage price. This increased our price by $700. The truck was supposed to arrive on Sunday at the designated place, but ended up showing up 3 days later, and at 12.15 am! (why am I not surprised?)
Several of our items were damaged as well. We contacted Ash to formally complain about all these mishaps, and were told someone would get back to us by telephone ASAP. It has now been 3 days and no one has called us back.
This has been the most frustrating and mentally exhausting moving experience ever. Next time, we will check movingscam.com and go with a reputable company. IF we ever go with a moving company.
