Horrible company to work with!
Christa Corbett
Submitted this review about
Americas-Moving-Services
Review made Live: 7/19/2013 5:40:00 PM
We went with this company based on decent reviews on a google search, as well as the friendly customer service that we received when we called for a quote. That's where the positives end. We dealt with Marquis for the pick-up and contract portion of the transaction.
This was our first long-distance move and we stupidly trusted him to help with the arrangements. He got an estimate of our belongings over the phone, but the problem was that this was long before we had ever started packing. I later found out that a GOOD moving company will send a representative to your house (or do a video tour) to help estimate the weight/cubic footage of your items. Marquis underestimated our belongings by 75% despite me walking through the house with him on the phone. I realized 4 days prior to the movers arriving how low he estimated, and asked him to recalculate based on the exact cubic footage of our items (I actually went around and calculated it). He said don't worry about it, it would be fine. The movers (a third party) showed up with a truck that was too small because they still had the initial estimate, Marquis never passed on the updated estimate to them.
Because of this underestimation, the moving company would not deliver our items to our new home until it was in their best interest to do so (basically when they had more business in our area). Because of this we didn't get our items for 39 days. We slept on an air mattress for over 3 weeks, and sat in an empty house on camping stools.
America's moving services would not take any of the blame and though they stated they were helping to negotiate delivery, that was untrue. Ashleigh Alston merely called periodically to see what was happening, but did not offer any alternatives to get our items out of the hostage situation that we were in. Ashleigh purred encouraging words to us daily, told us she'd help us out with our final bill, but then when it came down to the bill upon delivery Ashleigh was out of the picture and refused to speak with us. In order to get our items out of the moving truck and into our house once and for all, we paid the entire bill and nobody will offer any sort of refund for the unrealistic delays and hardships that they have caused.
This is a horrible company to work with and I caution anyone to stay far far away from them.
