NEver again, be careful despite reviews
Unhappy in Boston
Submitted this review about
Americas-Moving-Services
Review made Live: 8/18/2012 3:54:00 PM
My husband and I used Americas Moving Service for a 1BR move from Boston to Pittsburgh in mid June of this year. They had excellent reviews online from several sources. Initially I was impressed with their professionalism and was very happy that although they were more expensive that some other companies, their ratings were worth it because I really wanted to have a hassle free move so I was ok paying the price. This unfortunately was a miscalculation on my part. As most big companies, they contract out to other companies. My contract went to Old BayMeadows Moving & Storage. Then everything went very wrong. The driver seemed unsure if he could make it to Boston with a 18 wheeler truck and asked us for directions and asked us to tell him whether he could make it with his truck. I actually had brought up that issue to the main company before, that Boston was not so good for 18 wheelers and they had assured me that they were 99.9% sure I would get a straight truck because they “almost never” send an 18 wheeler to NY and Boston. Well the driver of the 18 wheeler hadn’t heard that. To make a long story short, the dispatcher for the contractor company was very hard to reach, never answered his phone. They came a day late for pick up and never called me. The main company did however. They also forgot to tell me that delivery was going to be late. I found out because as everything else had gone wrong, I called the driver to check the day before and he told me. So I spent a lot of time with Howard, the owner apparently of Americas Moving Storage who, in his own right, did spend a lot of time on the phone with me, but kept assuring me that everything would be fine. But he had to intervene constantly to get things moving. The delivery was a hassle as well. The driver got stuck again somewhere and called for us to help him??? He came alone and didn’t have help there. Then he “hired” some help near our house which ended in an argument in front of our house in front of our landlady. I was horrified. I just wanted to get our stuff out of that truck. Ultimately everything did come in great condition and the driver and helpers were all very pleasant and hardworking in the end. However from the management of AMS as well as Old Bay Meadow’s company, I am extremely disappointed and even ended up paying more because of an underestimation of weight. I didn’t argue because I was so tired but I never got a weight ticket from the truck weigh station and don’t believe them quite honestly. To pay that much, it was a hassle and stressful from day one. I could have easily gone with a cheaper company and still had the hassle. I really wanted this to go well because I am moving again in a year and wanted to use the same company but I am not and I strongly do NOT recommend this company. I have also notified the BBB with whom they are rated. Be careful with AMS.
