Stay away from this company
Kapil
Submitted this review about
Americas-Moving-Services
Review made Live: 1/16/2010 6:22:00 PM
I saw the 'good' reviews and decided to hire them for my move from Dallas, TX to Minneapolis, MN. Now it looks like all these reviews might be fabricated. Here are the things why I feel this company should not be rated so high:
1. First, the movers picked my stuff at scheduled time and delivery was on time. But then, all my household stuff was mixed with that of other people. One box in front of trailer and other in middle and then other at back. Finally I missed some stuff which they sent to me after a month. But guess what, there was another package containing old pictures of some other family. it has been more than 4 months and they have not been able to find out the owner of this pictures.
2. I was charged for a full service that included packing and packing materials. Movers themselves accepted that they were not good at packing and they "Did not like it". We ended up directing them for packing everything properly in proper boxes
3. Despite mentioning that I have a 27 inch CRT TV and need the box for it, movers brought the box sufficient for 24 inch TV. I was assured that the TV would later be packed in a proper sized box, but that did not happen. I was given a refund of $20 by movers for this. I expected the service and not a refund.
4. Despite mentioning that I have a 27 inch CRT TV and need the box for it, movers brought the box sufficient for 24 inch TV. I was assured that the TV would later be packed in a proper sized box, but that did not happen. I was given a refund of $20 by movers for this. I expected the service and not a refund.
5. I was told that my mattresses will be packed in mattress bags before moving out of Dallas, TX. Mattresses arrived open. On enquiry, I was told that since they placed the mattresses on top of all the stuff, they did not need any mattress bags.
6. When my things arrived, they were mixed with the household stuff of someone else. At the end of move, the movers were looking into every coner of the trailer for my stuff. This lead to the unpleasant experience of one missing carton that I received after a month.
7. After spending more than 4 hours in communication trying to locate my missing package, I received my stuff in unusable condition. I know that their value is not enough to claim the insurance, but it is a bad experience.
8. After dealing with a moving broker with such a high rating on referral website, I did not expect any communication problems with the movers. But it turned out to be otherwise.
9. I did not receive my invoice immediately after move. I had to ask for it almost 10 times before I could get the proper invoice. Never knew it was such a new thing for this company.
