One word to describe my experience: Nightmare!
ST
Submitted this review about
Americas-Moving-Services
Review made Live: 6/29/2011 12:08:00 PM
I chose this company because of all the raving reviews, and that was a big mistake! I planned my cross-country move a month in advance. I was given a two-day window for pick up, and I was told that I would receive a call 24-48 hours in advance. I never received that call. I had to call them, and I was told that the pick-up would occur on the second day and that I would receive a call the next day to confirm the time. I waited until 4pm the next day and then called them to see what was going on. At 4pm the day before the supposed move, I was told that they were not able to pick up my stuff because their trucks were not working, because they chose to accommodate another customer whose stuff turned out to be 4000 lbs. more than the original quote, and various other excuses. They claimed they had no idea about this until the last minute. However, I do not believe that. When I called them the day before, the person I talked to kind of hinted that something may go wrong. But they chose not to inform me until I called them. The very next day, they told me that the earliest they could realistically arrange a pick-up was in a week!!!! Thanks to America’s Moving Services, my cross-country move turned into a nightmare! Because they breached the contract they agreed to, I caused a lot of inconvenience to other people, such as my landlord who was promised that I would vacate the house on a certain day. Not only did America’s Moving Services ruin my move, they also caused major inconvenience to other people.
I was lucky that I was able to arrange for another company to pick up sooner than AMS would have. The other company scheduled the delivery day and time right after I made reservations with them. That was a pleasant surprise after having to deal with AMS for days to no avail.
I chose to ignore the bad reviews about this company. If you read some of the good reviews carefully, you’ll see people saying AMS arrived late to pick up. Now I am sure they will respond to this review and come up with many excuses as to why they couldn’t make this move happen on time. However, it’s not about coming up with excuses; it’s about delivering on the promises!
I strongly recommend that you stay away from this company and take your business elsewhere.
