Our move from Nebraska to Washington state is being done in two phases. We used American Moving Systems for phase one. Our experience with American Moving Systems was SO INCREDIBLY AWFUL. We will be loading a U-Haul truck for phase two and driving it 1700 miles ourselves to avoid ever dealing with a moving company again.
Salesperson, Allen Bagwell, was very quick to respond to my inquiries...until they had my money. I was given a two day window for pick-up of our items...truck arrived one day after that. I was told I could pack items in plastic storage tubs with latching lids, no mention of needing to secure the tubs beyond that...moving crew wrapped packing tape around each end of each tub, 6-8 layers thick and charged extra for the materials & time. Salesperson knew we had a piano to move and that we would need a shuttle truck at the delivery end and quoted an estimate of $2494...moving crew at pick-up added a 'piano handling fee' and moving crew at delivery required payment for shuttle truck in addition to quoted price. Delivery driver ignored instructions to take the route that did not involve a ferry...and then demanded that I pay the round-trip ferry cost. This gave us a final grand total of $3305. Moving crew damaged the floor at the pick-up address and left pieces of plastic storage tubs strewn about the yard and street. Moving crew damaged floor and walls at the delivery address.
We scheduled a direct delivery...items sat 45 miles from the pick-up spot for 6 days, then went who-knows-where to finally be delivered 23 days after pick-up. EVERY SINGLE PIECE OF FURNITURE IS DAMAGED, including a 100-year-old piano that had made it this far in its life with no major damage. PLASTIC STORAGE TUBS ARE BROKEN AND MISSING ENTIRE CORNERS. ITEMS IN TUBS ARE DAMAGED. HEADBOARD TO A FULL-SIZE BED IS MISSING. I am seeking help from American Moving Systems with damages and locating the missing item, but American Moving Systems has not answered my calls, has not responded to voice mails and has not replied to emails.
If you despise your furniture and belongings, then this is the moving company for you. If you like to be scammed out of $800, then this is the company for you. If you like to be completely ignored when you need help correcting the moving company's mistakes, then this is the company for you.
NEVER USE AMERICAN MOVING SYSTEMS.
