Avoid American Van Lines
Susan
Submitted this review about
American Van Lines
Review made Live: 2/8/2011 3:39:00 PM
I will never use American Van Lines again. They don't give enough information on the phone. I had never used a professional moving company before and expected to be told what I needed to know upfront concerning my move. The movers came the second morning of a two-day arrival date (1/24/11.) I was never told that I would need a shuttle truck to take my possessions to the 30-40 foot truck at the street. It was not American Van Lines that came but a contract company called Trans United. One of the two guys said they would not move me, the other one said they would "make it happen," but I had to pay cash out of pocket of $240 for long distance carrier (an unexpected fee.) What ensued was a nightmare. Customer service was inadequate. I was told over and over that I had to pay for a packing charge of $54, which I was the packer, not the movers. Trans United would not give me credit for the $240 cash I gave the guys, tacked on a charge of $294 and were adamant about it. After several days of disagreements with American Van Lines and Trans United, we came to a conclusion that I would get a credit for the cash I paid, and the packing fee was eliminated. With all the hassle and stress I went through, I mark these companies off and will never use them again.
