20 days delivery
Justin Huang
Submitted this review about
American Moving Services
Review made Live: 7/25/2011 12:32:00 AM
I choose AMS because it was NO1 rate in this website. However, My experience was HORRIBLE!!
1. AMS did not provide service for me, INSTEAD, they asked All State Moving Company to pick up my stuff and delivery. They said All State Moving is their agent, but when problems happens, which company should I complain to?
2. 20 days delivery! From July 1st to July 20th! Too late. I called AMS about this, the man Marquis Never CALLED me during my waiting days! Never in three weeks, Never a call. The man answer my complain about the late delivery told me that it was normal for 20 days from PA to CA. Is anyone believe this? 20 days from PA to CA??? Then why promised 7 ~ 14 days delivery??? And they said that was because the weighs was only 1000lb, BUT when they finally CHARGE ME, IT WAS 2300lb!!!!
3. Never a call during the 20 days waiting days. POOR customer services! You have to call them to ask the shipment.
4. Missing 2 boxes at first, but found and redeliver next day.
5. Overweight, estimated 1000lb , but CHARGED ME 2300lb! NO RECEIPT Showing that it was 2300LB. NO ANY evidence showing that they had weight it. I HIGHLY DOUBT THAT they OVER CHARGED ME.
6. I Need a receipt of the weight showing that it was 2300lb. Otherwise, I will keep reply this REVIEW and let others KNOW about what AMS really DID. AMS please email me for the receipt!! My Reference # 1688275. I will consider dispute CC if I do not have any response from AMS again this time. Since I donot have a valid receipt showing that I was reasonably charge by the 2300lb, not 1000lb when original estimated.
