Will NEVER use again!!!
Jessica
Submitted this review about
American Movers Group
Review made Live: 12/28/2010 6:39:00 PM
My move was from Georgia to California. When I called originally to get my quote, it was $990. I then called a little later on and added some items, which brought my quote up to $1200. When the movers actually came to get my stuff on Dec 11th, they told me I went over on my cubic feet, which brought my total up again to $1600!! I was driving out the next day to California and my stuff was already on the truck, so even though I was furious on the inside, I paid my deposit, knowing I was going to call and complain as soon as I got to California. One of the movers even had the nerve to mention that they accept tips, how professional. As soon as I was able, I began to call American Movers Group. I left a message, no one calls back. I call again, and was given a different number to call. I call them and leave a message, no one calls back. I leave another massage, same thing, no one calls back. I email my original rep, never hear back from him. So, I call him to see if he got my email, he says no, even though my email account shows it was sent. I let him know that I'm upset because I don't understand how my quote could have been that far off. He tells me he can't help me. I continue to try and speak to someone about how much I was charged. I FINALLY get ahold of someone on Dec 23, AS I'M ON MY WAY TO MEET THE MOVERS dropping off my stuff! I let them know how upset I was that I haven't been able to get ahold of anyone to help me. After being on hold for at least 20 min, they finally decide to go by the $1200 quote. The condition of my stuff was HORRIBLE!!!! My boxes were wet and so crushed, they were coming open. My mattress and box spring was wet. They broke both of my lamps, my mirror, my aquarium and several dishes. They lost one of the latches to my bed frame, so now I can't even put my bed together. There was absolutely NO care whatsoever in the handling of my things. 60 lousy cents per pound is not even worth the claim. I will NEVER use this company again, nor will I recommend them to ANYONE.
