FRAUDULENT BAIT AND SCAM COMPANY
Jane Doe
Submitted this review about
American-Movers-Group
Review made Live: 6/2/2011 3:57:00 PM
DO NOT EVER USE THIS COMPANY.
I had offers for $1000 on my furniture move from 17 different companies. I chose AMG because they gave one month free storage and I wasnt sure where I was moving yet.
To start with, they promised that they move by WEIGHT. I asked for the lowest possible amount and gave the operator the inventory of my items. SHe said i had a TON of extra space so I added more furniture to fill it up, that I would have otherwise THROWN AWAY.
The moving company called a day prior to their arrival, claiming they would be there between 1-4. I took off work and missed lunch at a 5star restaurant to meet them. They arrived at 7 PM. 6 HOURS LATE.
Upon arrival the guy calls me to tell me he's lost and that is somehow my fault. I was in my empty apartment that has hardwood floors, so it kind of echos while i was talking to the guy...he rudely started laughing at me and goes "hahaah So you put me on speaker, huh?" That was just the start of the rudeness.
The driver did NOT have an updated inventory and did NOT know WHERE MY STUFF WAS GOING. HE DID NOT KNOW THE ONLY THING I NEEDED HIM TO KNOW.
He then proceeeded to inform me that they do not do items by weight but by cubic feet. From there they informed me taht i was over in terms of my items and did not tell me how much. SUddenly the charged me 500$ extra, citing a flight of stairs, packing materials (which i didnt need), and GAS charge (shouldnt that have been in the quote???) adding up to $200. The otehr $317 over charge was because i had THREE ITEMS EXTRA; YES THEY CHARGED ME 317$ for THREE ITEMS. I WOULD HAVE THROWN THOSE OUT.
NOW I have been fighting with them on the phone. They are informing me that they can't take that 300 off or they wont make any money off the move so basically they knew they were going to commit a bait and scam beforehand.
DO NOT EVER USE THIS COMPANY
I AM STILL IN PROCESS OF FIGHTING THEM AND AM CALLING MY LAWYER.
They have no hung up on my and refuse to return my calls.
Get ready AMG, I'm coming after you.
