Did Not Show Up For Move
Eric
Submitted this review about
American Movers Group
Review made Live: 10/25/2010 12:42:00 PM
I hired American Movers Group to relocate a storage unit full of items to my parents in Indiana. Deposit and fees were paid and the date was set. I drove 400+ miles from LA to Phoenix where the storage unit resides.
The truck did not show up for the move. After several phone calls to the dispatcher and repeatedly getting the message that they were "currently unavailable" I finally reached someone who proceeded to tell me that they would "try" and reach the driver and find out what time to expect the truck.
Hours passed. I then receive a call back informing me that they were having "technical diffuculties" with the truck. That is to say, the truck broke down and we will need to try the move on another date. I informed the dispatcher that I drove 400 miles to be here and that was unacceptable. She informed me that they were "trying" to locate another truck and she would call me back and let me know the status.
Needless to say, that call never came back. Now I make a round trip back to LA. Already this morning I have called 3 times unsuccessfully to reach someone by phone. I have sent an email requiring some kind of response and I have gotten nothing.
This is absolutely fraudulent and I personally would caution anyone from considering using American Movers Group as a moving service.
