American choice van lines brokers
Jeki M
Submitted this review about
American Choice Van Lines
Review made Live: 9/21/2013 7:51:00 AM
After moving twice in 16 months and using professional movers both times, for my most recent move I used an affiliate of American choice van lines. Despite the plethora of negative reviews here on different websites about American choice van lines brokers, I plunged ahead and hired them as a mover. And in the end I was satisfied with their service.
I initially had someone from American choice visit my apartment and give me a written quote on the cost of my move. While it wasn't the lowest quote, I thought the American choice broker was the most organized and professional. They also have a good website for tracking your shipment (if you need that) and providing a lot of information on the moving process. The representative also offered packing services, additional insurance, and special packing instructions for unique items to be moved, but I did not need any of that. A few days before moving day no one had contacted me from the moving company. Had they forgotten? I called the rep who had visited my apartment and he confirmed the move date and time. That same day I also got a mail confirmation of the move. In hindsight it seems like they were cutting it close with the follow-up.
My movers arrived on time but could not find my apartment. This caused some confusion since I went outside looking for the big, American choice van lines truck and here they were on the complete opposite side of the apartment complex. Once we connected they quickly went to work moving my stuff out and into the truck. One big advantage to hiring a professional mover is having them dismantle and re-assemble beds, which they did without batting an eye. Also, they laid down some cardboard to protect the carpet and flooring. They were a bit rougher getting my stuff wedged into the apartment elevator, but I had everything packed really securely.
The guys moving my stuff worked quickly and efficiently. They found my house I was moving to (less than 12 miles away) and went to work unloading the truck after laying down more protecting layers on the floors. They were also good about putting the stuff in the right rooms. I was initially told that I needed a cashiers check to pay for the quoted amount, or if using a credit card it had to be approved 72 hours in advance. I went with the cashiers check, but since the movers worked quicker than expected the final price was actually more than $100 cheaper! (Which earned them a good tip). However, I didn't want to mess with trying to get a refund so I dashed to the bank, voided the cashiers check, and got cold, hard cash to make the payment. I wish I had known ahead of time I could have just paid them in cash.
American choice van lines broker Moving & Storage did a good job moving me. Nothing was broken, they arrived on time, and the final price was lower than quoted. My only complaints are some communication issues the day of the move, not knowing I could pay the driver in cash, and the confirmation of the move coming just 4 days before the actual move date. But those are small potatoes compared to many moving complaints so I'll rate them as a solid 4 stars and recommend.
I recommend American choice van lines to all of you.
