They arrived 20 Minutes early ,, that's great ! Within entering the unit I explained there will be two locations for delivery. One at a storage unit and another at a condo. The men entering seemed very professional. Moving the items seemed to be going well , until one of the men informed me , my large jewelry box got scratched. I said well that's going happen. Paid no attention and continued to get things done. Then soon Chris came in to tell me did I know that the large jewelry box was broken. Not scratched but broken in several places. Well it was severely broken, off the base and smashed, several drawers were broken and huge chunks of wood were taken from the frame . It was totaled. Chris said" we will take a look at it when we get it off the truck,, ok."
All in all , There were more broken items when the job was all done, necklaces, curtain rods, a large fan. I wrote down all the broken items that really meant to be replaced. Contacted Diane about the items and complaint, was reassured this would be taken care of . Sent pictures of the broken items, and then was told they found another box of my items that was not unloaded.
At the end of all the dealings with them , I never received my box of items, Did get a letter telling me this is it, and a 60.00 check saying paid in full. REALLY!!! This is how you take care of a customer.
So, If your going hire them check every thing , and don't settle for less. I will never hire them again. They need to be more professional, and when they break something pay for it.
