We had one issue after another with Alpha & Omega Moving and Storage. We made arrangements over a month in advance of our daughter’s move from CA to FL and we were told that the driver would contact her a couple of days before the scheduled pick-up date to let her know what time frame he would be at her home on a Saturday. She hadn’t heard anything so I called the company the day before the move and was assured that he would be calling and was given an extension to reach their dispatch office. Saturday morning came and went and we still heard nothing from them. I tried their phone number and it did not give me an option to dial the dispatch extension but instead went into the voicemail of someone who wasn’t there on a Saturday. I searched their website for a secondary number and found one listed that was actually for Animal Health. The driver finally called me that afternoon and said he just found out about our move and would be there in a couple of hours.
When the driver got to my daughter’s home, he said some of the things I had told the company they would be moving weren’t on his list and he might have to charge us more. I told him there I had discussed those particular items with Meesha who prepared the quote and that there were some furniture items that weren’t being moved now so I was not go to pay anymore. They ended up charging us an additional $50 for mattress covers even though they knew they were moving mattresses and didn’t include the protection in the quote.
I was told that the delivery time would be 7-10 days so about a week after the pick-up I called to find out what day we could expect the delivery in FL. I was told that the items were taken to a warehouse in L.A. and hadn’t even left CA yet. The man was very rude and told me that I obviously hadn’t read my contract but all I received from them was a quote and was told that it would be 7-10 days and the quote showed up to 30 days of storage would be covered if requested. Nothing was ever said about them storing the items for a week plus automatically. He said it would be 7-10 after the truck picked the items up in L.A. before we would receive them. After the items shipped, it was hard to get an update on what day I needed to take off work for the delivery. I was told the driver that Alpha & Omega sub-contracted with for the move would call 24-48 hours in advance but of course they did not. I finally got a call the evening before and was told they would be driving straight from Miami the next morning and delivering between 9-11 am. I finally got a call around noon and told they went to Ft Lauderdale for another job and wouldn’t get there for another 3 hours. When they finally arrived, I had to argue with them about charging me an elevator fee which was supposed to be waived and they finally confirmed that. Then I was told that I would have to pay another $75 for carrying the items more than 75 ft. because they couldn’t pull their truck in our parking lot. They wouldn’t bring our items upstairs until we went to go get more cash. After they brought everything in, I asked if they were going to put my grandson’s bunk beds together because our quote included disassembly and assembly of furniture. I was shown the bag of bolts for the beds and told “ Do you see all these? I’ll be here all day if I try to put this together.” I reminded him that it was supposed to be covered and he told me “Not kids furniture.” What? My husband was so angry he told them to just leave and he would put it together. They chose not to make our delivery until late in the day and then acted like it was our fault they weren’t out of there yet. This company is extremely hard to reach when you need them and provided the worst customer service ever. We never even received any follow-up survey to find out how their service was. I do not recommend using this company.
