I would NEVER recommend this company. I had a very bad experience. The agent was Meesha and Phil Costa is the manager. They were very pleasant in the beginning but once I signed and paid my deposit I could never get ahold of them. I sent Phil multiple emails, left voice messages and he would not reply. Meesha was always "not available".
My main piece of advice is - Don't choose a company if you don't get a visual inspection of your stuff and a quote that is set.
They changed the quotation 3 times and it kept going up. On the day of the move, I was not present as I work out of State, they loaded everything and only called me afterwards when they had left to say that it will be an additional $1010 + fuel surcharge. Please note the fuel surcharge was initially 5% but on the new quote it was 20%.
Meesha, did not accurately note all my items - she incorrectly stated 40 boxes on the inventory when I actually told her I had 40 boxes but I had 10 more boxes of stuff that I paid them to pack. So 50 boxes in total. She didn't account for this on the inventory and on the day of moving they charged me extra for the 10 boxes as I indicated above and added $1010 to the bill.
Meesha initially promised to store my things in TX at their storage facility until I found an apartment for up to 30 days free then after I signed with them Phil said they won't be doing this. I had them pick up my things early so that they would be in TX at their storage unit and could be moved as soon as we found an apartment which is what Meesha promised but they did not follow through. In the end we were in our new empty apartment for 10 days waiting for the goods to arrive from CA.
The men who actually brought our things to TX were very rough with our boxes and broke 5 glass items, plastic boxes, dirtied my mattress by dragging it on the floor, they messed up our carpets with their muddy boots and almost broke our front door trying to ram some hard cardboard underneath it to keep it open. The main guy was in a hostile mood as well. They also brought in 3 boxes that belonged to someone else and I am missing a few items as well.
I am overall very unhappy with this company and I am very disappointed with their service.
Please save yourself the anxiety and stress I went through with them. It is sad that these companies treat customers like this.
