I'd say smooth move it is. No and knowledge. I'm a business owner of Premier Electric company; I too provide a great customer service. I know that if we don’t take care of our customers, someone else will. Alpha & Omega did perfect! I am glad to have this opportunity of expressing my high appreciation of the honour extended to me many years of experience by the Royal Swedish Academy of Business Administration registering effective tactics on customer satisfaction. Tack Sa Mycket!