I will preface my review by saying as someone who negotiates 6 & 7 figure services contracts for a living, I am a bit embarrassed to be taken by the dishonest & aggressive sales tactics of this company.
Strongly urge anyone looking at this company to go with someone else. My wife and I compared several (10 ) companies for our moving needs. The sales person at Alpha & Omega (AO) was very thorough and spent time helping us estimate what our cubic volume of items was. Based on our discussion and what was "typical" for an apartment of our size the salesperson said he provided a conservative quote (estimated high). We turned down the original offer as we felt more comfortable moving the items ourselves, however the salesman called back the next day offering an even lower price and an assurance that the goods were "90% likely" to arrive within a 48 hour window as opposed to the standard 5 day window. We felt that was too good to pass up. Being that we don't have a couple large items that are found in a "typical" apartment our size (couches and dining set) we assumed if there was any variance in price it'd either be a slight increase or a decrease in our favor. After the movers loaded the truck we were told the price was nearly double what we were quoted. When I asked for my items back (the truck had not moved) I was told that was not possible. Being a Saturday there was no one for us to call and not until we threatened legal action did a supervisor get involved with us. Our original salesperson called me directly and patronized and yelled at me. The company wanted aprox. $800 to give us our stuff back in cash. We were eventually able to get our items back after paying a hefty cash sum. I would never do business with this company. Classic "land and expand" sales technique (sell at a low price and up charge later) accompanied with bully tactics when we questioned it. I would be happy to provide anyone looking into this company more details - brandonsosa@yahoo.com
