Reebie/Allied
lb
Submitted this review about
Allied Van lines
Review made Live: 1/31/2013 9:45:00 PM
I have done 3 interstate moves using national companies and never had a bad experience until I hired Reebie/Allied. I did my due diligence and had 2 other of the major companies come in to do estimates. I chose Reebie because they assured me there would be 1 driver/1 truck. This was essential. When making an interstate move you want your things moved into the truck and out of the truck once to reduce the chance of damage. Sometimes they use a shuttle to bring your things to the warehouse and then have them loaded onto the18 wheeler for the big drive to your destination. They assured me I would have the 1 truck/driver. Since I had a positive experience will Allied (in another state) in the past, their pricing was competitive and I liked Bill (Estimator), I went with them.
CONTRACT
Then the mistakes started. The Order of Service (contract) had to be rewritten several times due to mistakes on their end and unclear wording of payment. These rewrites then caused communication breakdowns within their team. Packers showed up a day earlier than scheduled, a company called to schedule the building of a crate that had been removed from the Order but no one told them. A hassle when you have a thousand things going on, but not a big deal in the scheme of things.
MOVING DAY
A shuttle showed up. Yes, a shuttle. Exactly what I did not want and was assured I would not get. Not the 18 wheeler that was going to drive my belongings the 1000 miles. And it wasn't my driver, it was a local crew. I give the corporate office credit for taking my calls in the moment of crisis, but they had no explanation and there was no solution. I had no choice if I was going to move that day. I had to have the local crew load my things onto the shuttle and take them to the warehouse for the main driver to load onto his truck. I resolved myself to this reality and let them proceed.
INCOMPETENT LOCAL CREW
I started seeing some of my furniture being loaded only half wrapped in blankets.... leaving sections of chairs, tables, etc exposed. I ended up having to inspect everything leaving my front door and having them rewrap a good portion of my furniture. Then I happened to look in the truck and saw a couple pieces of my furniture were actually not wrapped at all!!! I was told they ran out of blankets. Yup, they loaded it without blankets because they ran out. Now how was that not going to be damaged!!! Once again, called corporate office and they had blankets sent out. Had to wait 45 minutes.
DELIVERY
By then my move was 'red flagged' and the manager would take it from there to make sure it went smoothly. Well, she was telling me of these special steps that were being taken to ensure my belongings would arrive in good order. Only to find out from another employee that it was protocol. I told her this and never heard from her again. I was back in the hands of the coordinator. Now there's a good manager.
The driver was fantastic and called me throughout the delivery span to ensure me everything was on schedule. They arrived on the scheduled date and were even an hour early. They were incredibly efficient, careful, friendly and went above and beyond in helping me set some things up. Couldn't have asked for more.
DAMAGES
And yes, there were damages. Two pieces were beyond repair. The company was effective in resolving my claim and I appreciate that. But I can assure you if this team was competent and I had my 1 truck/driver, I wouldn't have had 5 pieces of furniture damaged!
They addressed my issues as they arose, the driver and delivery experience was positive, and they resolved my claim to my satisfaction in a timely manner. But with that said, I would not recommend the company.
