First off, the company gives $50 to anyone that posts a good review, greatly swaying the rating. Consumers should know this because with most companies, customers don't post good reviews. The good reviews only outweigh negative ones because of the monetary incentive.
I will not write the story of my move, but instead a list of everything that went long (which is long enough)
-Movers were a day late on pick up despite calling two days before pick up and being guaranteed pick up unless there was vehicle problem. I didn't hear anything the day pick up should have been and attempted on multiple occasions to contact a company representative. I never got a hold of anybody until the owner saw all my messages I left asking where the driver was.
-Nobody in the office works on weekends despite what the company website, http://www.allianceworldwidevanlines.com states.
-Pick up movers tried to charge me for a second flight of stairs, stating that one flight of stairs is 7 stair.
-I never heard anything regarding the weight, final payment, or delivery date until 12 days after the pick up movers came. When I called requesting the info (almost every day), I was always told I would be called back. I was never called back once until 12 days after pick up. This is a classic scam tactic.
-My items were stored in a warehouse for 10 days after pick up despite what I was told that I was moving to a "priority market" by the sales manager, Amy, and that my things would not be held in a warehouse and moved from truck to truck by my representative, Alicia. That was one of the selling points from Alicia, and part of the reason I chose Alliance. I thought my items would be safe because the wouldn't be transferred.
-My items were 500lbs overweight, despite being a small move, giving a fair representation of all my items, and the moving company overestimating. This is a classic scam tactic.
-After contacting delivery driver, I was promised I would receive my items on Monday evening, August 13th. That passed. I was next promised Tuesday morning delivery. After taking off from my second day in a new job, I called the mover and was told they had a flat. Later that day they had an axel problem, I was told my items would "hopefully come" the next day, Wednesday. This is another classic scam tactic.
-I was told by my representative and the sales manager that I could pay with a credit card 72 hours before delivery. I was later told that they don't accept credit cards for delivery payment, only cash and money orders. They allowed an exception for me. Not wanting to leave an paper trail is another classic scam tactic.
-I finally received my items 22 days after pick up, 7 days after I was promised delivery, on August 20th.
-Never contacted by delivery movers until night before August 20th via text. What kind of professional company communicates with their customers via text message?
-Three boxes were crushed. One had 3 wine glasses, 1 mug, and one bowl broken. Another had clothes seeping out the side, with clothes and shoes missing. I first noticed because one pair of shoes is missing a shoe. My trash can was also missing the foot lever.
-The two most expensive things I own are broken. Part of my clavinova (organ) was broken, as well as a gigantic 4ft x 4ft multi dimensional piece of artwork.
-Missing items: Dyson vacuum ($300), circular end table
