STAY AWAY FROM THIS COMPANY!!!
Beth Stanford
Submitted this review about
Allegiant Van Lines
Review made Live: 8/8/2013 5:20:00 PM
I began my experience with this company from a referral from movers.com. They appeared to be legit and had good reviews. Upon further reading of the reviews, they all have the same spelling errors and they all say the same things, leading me to believe that they are all made up reviews. When I entered my information on movers.com,”Robert Michaels” which is not his real name I found out later, called me immediately and took a thorough inventory of my items over the phone. He assured me that his estimate of 7,506 pounds would be way more than I actually had and that I would end up paying less than that because I didn’t have that much stuff. Things Robert lied about on that phone call: Assured me 3 times that they are not brokers, they are. Assured me my items would not weigh over 7,506 pounds…who knows? Told me it could all be paid on my credit card. 1/3 up front, 1/3 enroute, 1/3 upon delivery...not true, after they get your deposit they want everything else in cash or postal money order. (That makes it easier for them to commit tax evasion) Anyway, I digress. Pretty much everything Robert told me that day was a lie.
By the time moving day came, I got rid of several inventory items so that I would be sure to stay under the weight. About 1 week before my move date I got an email from “Julian” with all sorts of type-o’s and misspelled words telling me how he needed to reach me to take ANOTHER inventory to make sure I was within weight. Upon speaking to Julian, he decided that he didn’t need to make any adjustments to my estimate because of the stuff I had gotten rid of and I assured him I didn’t add anything to the order.
My moving date was supposed to be June 11, with a backup day of June 10, the company showed up on June 12 at 5:30 PM, in a Budget Rental truck, claiming their truck “broke down”. The truck was already partially loaded with another load and the driver refused to do a tare weight in front of me. They loaded all of my stuff into their truck (I had already packed it all, they only had to wrap the furniture) and left my home at 11 PM. At this point when the truck was loaded the driver had me sign a new, “non-binding” estimate stating that my stuff was 11,000 pounds. I was completely dumbstruck and he forced me to sign this non-binding contract under duress. He also refused to go to a weigh station that night with me. He also added an additional $200 to the new non-binding agreement. HE advised me to call Allegiant Van Lines in the morning and they would have my weight. I didn’t end up getting my weight until 3 days before they arrived at my new home in Oklahoma.
When they took my items they were to put my belongings into storage in Tacoma, WA. Robert told me when I set it up to call 7 days before delivery with new address in OK and they would deliver it when I wanted it. I called on July 2, and advised the company I wanted my items delivered on July 10. At that point they still didn’t have my weight and they didn’t end up giving it to me until July 15 when “Shannon” in the office advised me I owed an additional $5,071 in cash or postal money order or my items would be auctioned off. My delivery did not come until July 18. My items were delivered by a driver named “Dexter”, but the company told me his name was “Victor” so who knows what his name is. He showed up in a semi with DRS Quality Relocation Services Commerce City CO, MC 563640, USDOT 1500556 on the truck. The driver refused to do a reweigh in front of me. He only had the tare weight slips from the first company that picked my items up on June 12. He flat out refused to do a reweigh. I called the Oklahoma City PD and they would not get involved saying it was a civil matter. My items showed up like they went through a tornado. The driver insisted that he got my items in the condition that he delivered them in, but I know they didn’t leave my original destination in that condition. I have filed all the necessary paperwork for insurance purposes, but I highly doubt I will get anything for my broken/damaged items.
If all this isn’t bad enough, here is my main complaint: When I called the weigh station in Tacoma WA that supposedly weighed the truck
Per the tare slip I was given, they told me the person on the weigh slip DID NOT WORK that day. That only leads me to believe that the weigh slips are fraudulent.
Allegiant was served a subpoena to cease and desist interstate operations on 7-29-13. Do not use this company. They will take all of your money and break your heart. STAY AWAY!!!!!!
