horrible and what a rip off
cristi
Submitted this review about
Allegiant Van Lines
Review made Live: 6/24/2013 5:55:00 PM
What a horrible moving company. First off I was promised that the moving company would promptly be there at 7 am on May 29th. I received a call saying we will be there by 9 am. 9 am came and I get another call saying we will be there in 2 hours. At 2 o clock still noone was there so I had to call them to see where they were at. They said they were on their way but did not end showing up until 4 pm. Once the movers came I already had all my furniture and bozes packed, bubble wrapped and wrapped in blankets. I was told for my big furniture that they would not be able to take it on the truck unless they wrap it themselves and charge me for doing packing. THey charged me an extra 1300 dollars. Then when i see Alex who was supposed to be the head mover and filed my complaints he told me well theres nothing I can do. He also ended up adding an extra 2000 to my total moving cost even though I gave an accurate list of the things I would be putting on their truck. Once my stuff was delivered all my boes were damaged and alot of my fragile items were broken. Some of our expensive guitars were stolen as well they just seemed to disappear. I contacted alicia who was my main contact person to file a complaint and she got so upset with me and hugn up on me. I get it that I was upset and was calling to complain but there was no need to hang up on me. I called her back and she stated that I would be getting a refund and she would contact me back. Well its been about 3 weeks and still no contact back. What a horrible company people should not have to deal with this with all the stress from moving. Popel save your money this company will just rip you off and break your things and steal some.
