awful customer service
Disgruntled
Submitted this review about
All State Relocation
Review made Live: 7/26/2013 1:01:00 PM
I wrote this response to Living Social because I was researching a moving company they had listed for a deal.
Dear Living Social Team Member,
Please read from the bottom of this email thread up. I called the number on the living social deal to ask a few questions about the price, and I was told not to bother to buy the deal because it didnt include additional charges (travel time, fuel, etc), but instead to contact a GINA at 716-392-8498 for a full quote.
When I provided her with the information she required...she responded by calling me honey, and using the word okie dokie in a professional email quote which I did not appreciate. I also questioned the fact that the name of the company on the living social deal was not the name of the company that she provided to me. I also asked her that since the living social deal was $200 for $400 worth of services, and her comprehensive quote was for $400, wouldn't it make sense for me to buy the deal? She totally went haywire on me and wrote some very rude and derogative remarks. Please see below (her responses to me are in ALL CAPS). I have removed my name for privacy. The email thread starts from the bottom of the review to the top.
Is this the type of company/customer service you would like your customers to have to deal with?
When I tried to forward her email to someone higher...their only response was...you cannot beat our price anywhere. Instead of apologizing for Gina's disgusting behavior, they condoned it. Never before have I seen, or been spoken to this way by a representative of a company, all for merely trying to clarify what the deal entailed. And if me stating that I didnt appreciate being called honey could lead to this...what does it say about their level of service otherwise?
Horrible, horrible experience.
Sincerely,
MM
GOOD M.
JUST BECAUSE YOU WENT ON THE ATTACK OVER SOMETHING FOOLISH AND ARE NOT GETTING WHAT YOU WANT FOR $200.00 PLEASE EMAIL SOMEONE ELSE AND THROW YOUR TEMPER TANTRUMS. I AM WAY TOO BUSY SATISFYING 50 OTHER CUSTOMERS THAN TO INDULGE IN THESE INFANTILE GAMES WITH YOU. OKKKEEEDOOOKKKEEE? DO I MAKE MYSELF CLEAR? STOP HARRASSING ME , STOP THREATENING ME WITH YOUR POISONOUS PEN NOW AND JUST GO AWAY!
THANK YOU.
-----Original Message-----
From: MM
To: movingusafely <movingusafely@aol.com>
Sent: Fri, Jul 19, 2013 6:22 pm
Subject: Re: Move for MM
You should be ashamed of yourself speaking to a customer like that! I will be reporting you to LivingSocial, Better Business Bureau as well as writing a review online. What an awful representation of your company you are portraying.
Sent from my iPhone
On Jul 19, 2013, at 6:19 PM, movingusafely@aol.com wrote:
M,
WE ARE DONE HERE. SHOP AROUND RENT A TRUCK HAUL THE FURNITURE YOURSELF. DONT EVER CONTACT ME AND BE DISRESPECTFUL OR INSULTING WHILE IM TRYING TO MY JOB AND HELP YOU. WRITE UNTIL YOUR HANDS FALL OFF. CHEAPNESS, RUDENESS AND SLAVE LABOR DO NOT AND I REPATE ARE NOT TOLERATED IN THIS COMPANY BY ANYONE. YOU CAN BEAT THE PRICE> DO IT. YOUR ON YOUR OWN. WHEN NO ONE MOVES YOU CALL WITH AN APOLOGY AND ILL SCHEDULE YOU. IN THE MEAN TIME I HAVE 200 CUSTOMERS AND NO TIME TO DEAL WITH INFANTILE NONSENSE. BEST WISHES GO RENT A UHAUL, THATS $1000 PLUS GAS PLUS A $150 DOWN FOR INSURANCE AND MILEAGE. YOU OPENED A MOUTH ONCE TOO MANY TIMES AND ARE TOO INSULTING . YOU HAVE CHAMPAGNE TASTE AND BEER POCKETS. I CANNOT ACCOMMODATE YOU. BYE.
ACTUALLY YOU ARE THE DISGRACE. RUDE CRUDE, CHEAP AND YOU THINK EVERYTHING IS FOR NOTHING. NOW GO GET DADDYS CREDIT CARD AND MOVE YOURSELF. DONT EVER CONTACT ME AGAIN. IM DONE WITH YOU.!! I EXPLAINED THE VOUCHER SEVERAL TIMES, I EXPALINED THE FLAT RATE. BUT IM NOT GOING TO TOLERATE YOUR MOUTHY INSULTS!
NO YOU DID NOT ASK ME ANYTHING OF THE SORT. YOU CLIMBED ALL OVER ME WITH INSULTS OF OKEEDOKKEEE WHICH WAS JUST A FRIENDLY TERM. STOP LYING. I HAVE THE EMAILS AND HAVE FORWARDED THEM TO THE COMPANY. I WILL NOT BOOK YOPU. CALL THE COMPANY AND SEE IF THEY WILL TOLERATE YOUR INSULTING SNOTTY ATTITUDE. GOOD DAY!
-----Original Message-----
From: MM
To: movingusafely <movingusafely@aol.com>
Sent: Fri, Jul 19, 2013 6:00 pm
Subject: Re: Move for MM
How rude and totally unprofessional of you! That is no way to speak to a customer! I'll be sure to let living social know how disrespectful you are and to forward them your response. I'll also be sure to write a review online. I would never give u my business based on your unprofessional character. What a disgrace.
I was simply asking you to address a discrepancy. Your quote was a great one but based on your response I will take my business elsewhere. It was not my intention to chastise you, I was simply stating that I didn't appreciate you calling me honey.
Sent from my iPhone
On Jul 19, 2013, at 4:43 PM, movingusafely@aol.com wrote:
M,
IF YOU WANT TO BE INSULTING THEN PLEASE GO ELSEWHERE. I AM TRYING TO HELP YOU AND GET YOU THE BEST PRICE. I DONT NEED A TO BE CHASTIZED FOR BEING FRIENDLY GOT IT? THERE ARE STILL HIDDEN CHARGES THAT I HAVE GONE OVER WITH YOU ON THE PHONE AS WELL AS THE EMAIL. SO MAYBE YOU SHOULD SHOP ELSEWHERE. I SPEAK TO 200 PEOPLE A DAY AND I HAVE NEVER EVER HAD A COMPLAINT. YOU WANT THE DEAL FINE ....YOU DO NOT THEN FIND A COMPANY THAT WILL MOVE YOU FOR $200 ON THIS PLANET! I ASSURE YOU IT IS NOT HAPPENING. WE HAVE SEVERAL COMPANIES UNDER THE UMBRELLS. YOU WANT THE LIVING SOCIAL FINE! BE PREPARED TO PAY FUEL, TRAVEL TIME,$25.00 PER FLIGHT OF STAIRS ETC AND IF IT RUNS OVER 4 HOURS THE COST IS $125.00 PER HOUR. SO KEEP YOUR INSULTS TO YOURSELF PLEASE WHILE I AM DOING MY ABSOLUTE BEST TO HELP YOU..
IN FACT MAYBE YOU SHOULD CALL AND GET SOMEONE ELSE TO TAKE YOUR INSULTS AND RUDENESS WHILE I HAVE BEEN NOTHING BUT PLEASANT AND ACCOMMODATING.
THANK YOU GINA
-----Original Message-----
From: MM
To: movingusafely <movingusafely@aol.com>
Sent: Fri, Jul 19, 2013 4:14 pm
Subject: RE: Move for MM
1. If the name of the company is LL State Relocation, why is it listed on living social as US Moving & Storage? That gives the impression of false advertising.
2. Writing OKEEEEDOOOOOKKEEEE, and calling me HONEY in a professional, work related email, comes off as being a bit unprofessional.
3. If the total cost of the move is $400, and the living social deal is $200 for $400 worth of services...wouldnt it be better for me to get the deal since I would pay $200 for $400 worth of services?
Thanks so much.
MM
To: MM
Subject: Re: Move for MM
From: movingusafely@aol.com
Date: Fri, 19 Jul 2013 16:02:22 -0400
LL STATE RELOCATION 4757 SW 51ST STREET DAVIE FL 33314 BROWARD MV-409
-----Original Message-----
From: MM
To: movingusafely <movingusafely@aol.com>
Sent: Fri, Jul 19, 2013 3:58 pm
Subject: RE: Move for MM
Hi Gina,
Im a little confused. All I was asking for was the name of the company as I couldnt find it on the better business bureau and you had mentioned during our conversation that you were accredited by them.
MM
Subject: Re: Move for MM
From: movingusafely@aol.com
Date: Fri, 19 Jul 2013 15:55:59 -0400
OKEEEDOOOOKEE. JUST CALL ME HONEY. I WILL GET IT DONE
-----Original Message-----
From: MM
To: movingusafely <movingusafely@aol.com>
Sent: Fri, Jul 19, 2013 3:53 pm
Subject: RE: Move for MM
Hi Gina,
Thank you so much. This is a very reasonable quote, but I will have to discuss it with my husband first. What is the name of the company? I was trying to look it up on the Better Business Bureau and couldnt find it under US Moving & Storage.
Thanks
MM
Subject: Re: Move for MM
From: movingusafely@aol.com
Date: Fri, 19 Jul 2013 15:49:14 -0400
DEAR MM August 17 (30 PBX 30)
THE TOTAL MOVE WILL BE WITH EVERYTHING INCLUDED$400.00 THIS INCLUDES FUEL, TRAVEL TIME, WRAPPING, PADDING, ASSEMSBLY/DISAASSEMBLY LABOR NO LIMITED HOURS.
CALL ME AT 9716)392-8498 EMAIL MOVINGUSAFELY@AOL.COM
I LOOK FORWARD TO SPEAKING WITH YOU.
THANK YOU GINA MASSIMI
Date of move: August 17
Box count: ~30
Inventory:
1. Living room - 3 piece sectional, flat screen tv, tv stand, ottoman
2. Dining room - 1 round glass table, 4 chairs, 1 plastic stand, 2 small glass stands
3. Kitchen - no appliances, just things in the cupboards (plates, glasses, etc)
4. Bedroom 1 - bed (mattress + box spring + rails - no disassembly required), 2 dressers, 1 nightstand, 1 tv, clothes/shoes
5. Bedroom 2 - bed (mattress + box spring + rails - no disassembly required), 1 nightstand, 1 tv, 1 tv stand, 1 bookcase, clothes/shoes
No overly large/heavy items
No assembly/disassembly
~15 minute drive between locations
No long walking, can park directly in front of both homes for pick-up and delivery
Thanks!
MM
