NEVER USE THIS COMPANY
UnHappyCustomer
Submitted this review about
All Star Vanline
Review made Live: 7/16/2010 9:18:00 PM
These people are TERRIBLE!
Mike will call you everyday to make sure that you are ready for the movers to get there and after that, good luck getting him. If you do get him he will tell you that he needs to talk to his boss about 50 times and call you RIGHT back. That NEVER Happens! If you do get to speak with the owner, an egotistical narcissist, ANDY, he will OVER QUOTE you on everything. He stated that MIKE does not have the authority to provide discounts and that the price at pick up will be $500 higher.
Not only is there customer service terrible once they have your belongings, there delivery time was RIDICULOUS. I asked MIKE thousands of times if the delivery was scheduled for the correct date and he said yes every time. Especially when they asked me to sign a paper stating that i am OK with belongings to be held for up to 21 days. When i saw this i immediately called MIKE again and asked him about it. He told me that it was not for me, it was for other customers that have smaller loads, that i had a personal truck, and that he personally guaranteed that my items would be there on that Friday. The Thursday before delivery i called to get a delivery time, again no one was able to tell me anything. I called back Friday the day of delivery and they told me they had left messages with the driver and that he has never called back. Eventually i got a receptionist that told me to call the driver myself, so i did. I called the driver and he picked up on the first ring, i asked him for the delivery time for that day and he told me that he was in LOUISIANA and that my stuff would not be there for another 5-7 days.
They brokered the deal about 5 times, which means that they loaded and unloaded everything each time. I am sure that there will be something broken when it finally arrives.
IF YOU DONT WANT TO SLEEP ON THE FLOOR DO HIRE THESE GUYS!!!
