WARNING: easymoveaz TOTAL SCAM
AJ
Submitted this review about
All Star Moving Services
Review made Live: 10/29/2011 9:45:00 PM
Here is the review I sent directly to the company. Read it and seriously reconsider using their service. In fact, just take my advice and don't use them.
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I was quoted...let me rephrase that, given an "estimate" of $275 for my move. That seemed high for an 11 mile move, but I was willing to pay that much to not have to do the work. After acting as an employee for 3 hours, hauling just as much as my movers, I was given a bill of almost $500. Enraged, I called your company to get an explanation of the charges. I was rudely told to talk to the driver and figure it out. Not once when your representative called me to book and confirm my move did she ever discuss additional charges. I was told about the ridiculous 22% fuel charge ($50 for 11 miles, plus $75 for an extra hour to get there? Come on guys). I was never told about plastic wrap, stair fees, and other hidden charges.
Be honest when you are discussing your fees with customers. Don't tell someone they'll pay $275 and then make your driver act like a thug to collect nearly twice the "estimate" - threatening to call the cops or steal my belongings if I didn't pay.
I am sincerely disappointed in your service. Had I known I would have been working as hard as I did and paid over $100 more than quoted, I mean "estimated", I would have just done it myself. Having two guys come in to move a few pieces of heavy furniture and bill me almost $500 is absolutely absurd.
