Worst Company I've Ever Dealt With
Apryl
Submitted this review about
All Services Movers
Review made Live: 3/4/2015 6:47:00 PM
From the moment All Service Movers (recently changed their name to King David Moving) loaded up my belongings in a truck, I regretted ever using them. The transaction started smoothly, with a rep, Mike Reddan, assuring me that this would be a much better idea than moving myself from Washington to New Mexico. I was starting a new job, and needed my belongings at my new home by September 1st. Mike gave me a pick-up date and never once explained that my delivery date was not guaranteed. It wasn’t until the movers showed up at my storage unit did I realize I didn’t get the whole truth. Not only did I find out that the company had 21 days to deliver my belongings, but when I asked about full value replacement insurance, the movers acted like it didn’t exist. They told me since I didn’t ask for the insurance during my estimation, that it wasn’t available to me and then suddenly he said it would cost “thousands more”.
As the movers were loading up my belongings I tried numerous times to get a hold of Mike through telephone. First, he was on another call. An hour later he was still on another call, but the person who answered the phone said she put a note in front of him and he’d call me when he was done. An hour after that he was missing from the building. That began the communication with All Services; none. I left numerous voicemails and tried contacting Mike through telephone and e-mail. The few e-mails he’d actually reply to he’d usually say he was out sick and then ask if I was taken care of, but would never reply when I told him no. The majority of my calls and e-mails were left unreturned. It felt like the moment they had my money they were uninterested in my plight.
September 1st came and went, and no one bothered to return a call as to where my stuff was. Three days later someone finally answered the phone at their Washington office and without an air of apology spouted, “we don’t give guaranteed dates” and then proceeded to “uh-huh” and “yeah” me off the line. I had to start my job as an RN, without my necessary work items and uniform, without a bed and without anything to cook with. When I finally got a hold of someone named Nicole at their office I found out my items hadn’t even left Washington a week after they were promised to me.
On September 10th, I finally got a call from someone with a Texas phone number, giving me the name and number of my delivery driver. When I asked who she was, she said All Services had an office in Texas. At this point, they had my belongings for two weeks, and my delivery wasn’t set until the week after. I explained to the person on the phone that their estimated date of the 16th or 17th would push the delivery window to nearly 21 days, which is the maximum amount of time they’re allowed to take. She gave me a “yeah, so what” attitude and never once apologized when I explained the situation.
The only good news was that our belongings came on the 13th. When the driver and his helper began to unload our stuff I noticed how little care was taken with all of it. Every furniture item was damaged in some way, boxes marked “fragile” were collapsed and furniture items the movers had taken apart to fit in the truck were all missing their hardware. They had even put heavy boxes into my bookcase, and then used a blanket to hold it closed. This ripped the permeant shelves off the bookcase and tore off the backing. Everything looked like it had been thrown, dropped and stepped on. They even tried to deliver furniture that wasn’t mine, and the delivery driver mentioned that he didn’t know whose it was.
All Services could have redeemed themselves by just answering my phone calls and being up front. I could look past all the damage they did to my belongings, if they have just communicated with me instead of ignoring me for two weeks. How would the people that work at All Services have felt if they were put into the same situation I was placed? Probably exactly how I did; frustrated, ignored and helpless.
Now I’m in the damaged claim process and I’m reminded how hard it is to deal with All Services. Mike originally wanted me to send him my damage list with pictures, and then three weeks later when I wondered where my claim was in the process, Mike was again silent. Finally, on October 10th, he e-mailed me saying, “I’m not ignoring you, I was out sick”. I sent four e-mails over a week and when he finally e-mailed me back I found that sending him my damage claim was pointless because All Services hires out a third-party to deal with claims. The third-party had no information on me and I found I had to submit my claim via their website. When I explained what I was told by Mike, the representative apologized and said that was not how it was done. Because the movers who loaded up my belongings refused to offer me full value replacement insurance, I’m stuck with $0.60 per pound insurance. That means of the more than $1,500 the company did in damage, because the items don’t weigh a lot, they’re only offering me $91 for everything they destroyed. Not even enough to replace the professional Kitchen Aid mixer they just tossed in a laundry basket, breaking it beyond repair.
I can’t recommend All Services, and in fact their lack of professionalism makes me want to be an advocate to tell anyone who’s moving to steer clear of them. Customers are willing to put up with a lot, but they crossed the line and showed no remorse for doing so. That isn’t how a business is supposed to behave, and I’m so disappointed in how I was treated. No one should go through what I did. I’d also like to point out that over the phone Mike claimed they had an “A-“ rating with the BBB. When I looked them up on the BBB website, I found they aren’t even BBB accredited in Washington and Texas. Their BBB claim comes from Nashville, where I can’t even find them listed as a business. Their legal name is also Oracle Service Solutions, Inc and they are based out of Houston, Texas. You can look up their DOT number that they display on their website, and it’s obvious they are not a primary hauler, but a company that contracts out to drivers. According to the DOT, they only possess 1 driver and 1 truck with no yearly mileage. This means whomever shows up to pick-up or drop-off your belongings more than likely doesn’t work for the company and is contracted out. In fact, my delivery driver said he drivers for multiple moving companies and couldn’t believe how disorganized All Services was. His words, not mine.
Worst company I’ve ever dealt with. Steer far clear of them.
