Items Damaged, Had to do their work, Ran way over quoted time, Rude office personel
E
Submitted this review about
All My Sons
Review made Live: 5/29/2013 12:31:00 PM
Damaged Items, Additional Charges not Listed in Estimate, Unwillingness to try and resolve issues. On May 25, 2013 my wife and I used All My Sons Moving to move out of our home which we recently sold and into two storage units as we are waiting to close on a new home. At the time the company arrived we were informed that in addition to the amount that we were quoted, there would be a 12% "fuel charge" which was never mentioned in the quote that we received a week prior. Being as we had to be out of our house that day we were forced to go ahead with the move even though we expressed our displeasure with the omission. During the move the movers damaged several items which they unloaded without mentioning the damage. The only reason I became aware of the damage is because after the two movers had gone well over the time quoted for the job I found them both standing in one storage unit staring at the furniture. When I asked why they explained they were trying to figure out how to fit the remaining items in the unit. I then unpacked some of their "work" and repacked items so that they fit (very simple) while they stood by and watched (while charging $139/hr.) this is when I discovered the damage to the dresser. We also had a mirror that fell when one of the movers had propped it up against a hand truck. He picked it up and said "oh it's fine" and tried to continue to load it in the storage unit, we had to point out to him that it was in fact broken. Following the move we have tried working with both the local business and there corporate offices. At both points we were met with extreme rudeness and basically told "oh well" call our insurance company's claims department who has told us that it is the moving company who should be handling it. This has been by far the worst experience I have ever had with a business, it is no wonder they have lost their accreditation.
