Horrible Service
Mike
Submitted this review about
All My Sons
Review made Live: 6/3/2012 1:33:00 PM
I was recently moved by All My Sons in Las Vegas. The manager who assisted coordinating the move, Walter, was extremely difficult to deal with - rude and accusatory in his manner and behavior. I left EXPLICIT instructions with Walter on how to pack the items to be moved and NONE of those instructions were followed. The quality of the packing was the worst I've ever seen - I have been moved across this country 4 times plus have had experience with interstate moves 3 times and not once did I ever see anything that approached the horrible level of performance executed by All My Sons. Several items were damaged and the company actually requested that I sign an indemnification excusing them from liability for damage BEFORE I had a chance to inspect my property. I was threatened by the manager that I would receive NO SERVICE or assistance with making corrections to the outrageously poor job done by the packers unless I signed the indemnification. The communication I received from Walter was very unprofessional and definitely not customer service oriented.
The movers who packed my property apparently swept books and other items from shelves where they were stored into a wardrobe box - who in their right mind fills a wardrobe box with books? It actually looks as if the items were just tossed into the boxes. I received 4 large wardrobe boxes packed in this manner. I needed a forklift to move the boxes they were so heavy! In one of the wardrobe boxes, I found rock specimens, books, and other items piled on top of an inkjet printer. What was strange about this situation is that I had the original box and packing for the printer and had instructed the movers to use that box for the printer. The packers apparently don't follow instructions, or maybe they just don't know how to read.
Items I specifically requested receive special packing and handling received none of the special packing I requested. I had numerous framed photographs hanging on the wall that required special care in packing. All the photographs were jammed together in one mirror box - no padding, paper wrapping, or other protection. The mirror packing box was crushed and torn and I'm extremely surprised that the contents weren't destroyed. Each photograph, in its frame has a value of $500-$1500 - the careless treatment of my property is inexcusable. The replacement value of that one box alone is in excess of $6000!
My personal property is not garbage, but it certainly looked like the packers thought it was. Household trash gets treated with more respect than my personal possessions received by the packers and movers in this company.
I will never recommend this company to anyone. This move was paid for by the Federal Government and my recommendation carries significant weight for any personnel moving into or out of the Vegas area. I am extremely dissatisfied!
Mike Balen
