All My Sons, Omaha NE, Very poor service
PF
Submitted this review about
All-My-Sons-Moving
Review made Live: 6/15/2014 6:36:00 PM
This is what I posted to the All My Sons Facebook page. We used the All My Sons in Omaha, NE.
Our move was Sat, 3/1/14. I am really displeased with our experience with the moving company. I made an appointment 3-4 weeks prior to our move. When I made it, I was asked what time would be best for us. I advised morning and was given a time frame of 7:30-9:00am. We were happy with that. Every time I spoke with someone at your moving company, they all confirmed the same time. The DAY BEFORE, when I called again to confirm, I spoke with Matthew and was told there "were issues" and our time frame moved to 10:00-11:00am. Although I wasn't happy for the sudden change, I accepted as we had to be out of the apartment on 3/1. Saturday came. I called at 9:33am & spoke with Jarred. He said that he would call our movers & call us back. He called back at 9:41am & told me that the movers were "finishing up" with a difficult move, that it would be around 1/2 hr (it may have been 20 minutes) and the movers would be over to our place. After over an hour, I still didn't hear anything so called at 11:02am. I again spoke with Jarred who told me that he'd get in touch with our movers. He called me back at 11:35am and told me it would be another HOUR. At 12:36pm he called me & said that they were finished and headed to our apartment. They showed up just around 1:00pm.
We went from a 7:30-9:00am time frame, to a 10-11am time frame the DAY BEFORE OUR MOVE, to having someone finally show up around 1:00pm! Now, tell me, how do you think I, as a customer, feels about that? Does that seem "reasonable" to you as a representative of All My Sons?
My next issue is a broken item. The one item that has been with me for over 20 years and has been in my family well over 40 years, gets broken. It is a tall lamp that was my grandmothers. It cannot be replaced. There is no amount of money or any words that can possibly make up for it now being broken. I have moved with this lamp at least 6 times. I moved from AL to WA with it. The one time we decide to utilize a moving company, it gets broken. I cannot express the anger and heartbreak I am feeling. As you read this, I'm sure you're thinking - it's just a lamp. But, as mentioned above, this was something my grandma had for years and was given to me when our family had to sell the home they had lived in almost her entire life. To me, it is not just a simple, replaceable item.
This is a follow up to the above post I made: Several weeks ago, I sent in the claim paperwork - with pictures, a letter of what happened, notarized it like it was required. I received your offer letter today for $60. The lamp that was broken is over 65 years old. I can NOT use it. It can NOT be replaced. I am posting everywhere I can find and tell everyone that will listen to me to NEVER use All My Sons. This experience has been nothing but a nightmare
I cannot recommend this company to anyone. The only positive I can even think of is that, once they finally arrived, the movers were quick to get things out of the apartment. But the broken lamp along with the extreme lateness, just negates all that.
